Responsible Gaming

Gambling Should Be Entertainment, Not Income

Online pokies should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Only gamble with money you can afford to lose, and always set strict limits before you play.

Remember: The house always has an edge. No strategy or system can guarantee wins.

Age Verification

You must be 18 years of age or older to gamble legally in Aotearoa New Zealand. Gambling is strictly prohibited for anyone under the legal age.

If you are under 18, please do not use any online pokies services. If you suspect someone underage is gambling, report it to the relevant authorities.

Warning Signs of Problem Gambling

Be aware of these warning signs that may indicate problem gambling:

• Chasing losses by gambling more to recover money lost
• Lying to family, friends, or professionals about the extent of your gambling
• Gambling with money intended for essential expenses (rent, bills, food)
• Feeling unable to stop or control gambling urges
• Neglecting work, study, or personal relationships due to gambling
• Borrowing money or going into debt to fund gambling
• Experiencing anxiety, irritability, or mood changes when not gambling
• Gambling for longer periods or with larger amounts than intended
• Using gambling as an escape from stress or emotional problems
• Losing interest in hobbies and activities you previously enjoyed

If you recognise any of these signs in your own behaviour, seek help immediately.

Self-Help Tools & Protections

Most reputable online pokies providers offer self-help tools to promote responsible gaming:

• Deposit Limits: Set maximum amounts you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set limits on how much you're willing to lose during a gaming session
• Reality Checks: Receive notifications during play to remind you of time spent and money wagered
• Session Limits: Set automatic timeouts to interrupt prolonged gambling sessions
• Self-Exclusion: Temporarily or permanently block access to your account and all gambling services
• Account Closure: Permanently close your account if you wish to stop gambling entirely

Use these tools proactively to maintain control of your gambling habits.

Support Organisations in New Zealand & Internationally

If you or someone you know is struggling with problem gambling, help is available:

New Zealand

• Gambling Helpline (Te Whakapiripiri): Free, confidential counselling service
  Phone: 0800 654 655 (24/7, toll-free)
  Website: www.gamblinghelpline.co.nz
• Problem Gambling Foundation (Te Hiringa Whakatupuranga): Support and resources for Aotearoa New Zealand
  Website: www.pgf.nz
• Samaritans: Emotional support for crisis situations
  Phone: 0800 726 666 (24/7)
  Website: www.samaritans.org.nz

International Support

• GamCare (United Kingdom): Support and information about gambling addiction
  Website: www.gamcare.org.uk
• GamStop (United Kingdom): National self-exclusion scheme
  Website: www.gamstop.co.uk
• Gambling Help Online (Australia): Confidential counselling and resources
  Website: www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): Evidence-based information and support
  Website: www.responsiblegambling.org
• National Council on Problem Gambling (United States): Treatment referrals and resources
  Website: www.ncpgambling.org

If You Need Help

Do not wait. Problem gambling can have serious consequences for your mental health, finances, and relationships. Help is available and confidential.

Contact the Gambling Helpline (Te Whakapiripiri) on 0800 654 655 or visit www.gamblinghelpline.co.nz for free, confidential support available 24 hours a day, 7 days a week.

You deserve support, and recovery is possible.